Shipping policy
World of Nayaab — Shipping Policy
Last updated: August 2026
Thank you for shopping with World of Nayaab. We take care in preparing every order and work with trusted carriers to deliver your pieces safely. Please review the details below before placing your order.
Processing Time
Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or Canadian public holidays will begin processing the next business day. You will receive a shipping confirmation email with your tracking information once your order has been dispatched.
Shipping Destinations
We currently ship to addresses within Canada and the United States.
Shipping Costs
Shipping costs are calculated at checkout based on your order's weight, dimensions, and delivery address. We work with a network of trusted carriers to find the best available rate for your shipment. The exact cost is displayed before you complete your purchase — there are no surprises at checkout.
Carriers
We ship via the following carriers depending on your location and the service available at the time of dispatch:
Canada: Purolator (Express and Ground) and Canada Post (Expedited Parcel, Priority, and Xpresspost)
United States: Purolator, Canada Post, DHL Express, and FedEx International
The carrier used for your order will be reflected in your shipping confirmation and tracking details.
Estimated Delivery Times
Once dispatched, estimated delivery windows are as follows:
- Canada: 2–5 business days
- United States: 5–10 business days
Delivery times are estimates only and are not guaranteed. Delays may occur during peak seasons, public holidays, or due to circumstances outside our control, including weather events or carrier disruptions.
United States Orders — Customs & Import Duties
We ship to the United States through Shopify Managed Markets, which means all applicable duties and import taxes are calculated and collected at checkout. There are no surprise charges upon delivery — what you pay at checkout is what you pay in full. Your order will arrive on a Delivered Duty Paid (DDP) basis.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your shipment. Tracking is available through the carrier's website or via the link in your confirmation email.
Damages During Shipping
We package all orders with care; however, if your item arrives damaged, please inspect your order upon reception and contact us within 5 business days of delivery at worldofnayaab@gmail.com. Include your order number and clear photographs of the damaged item and packaging. We will work with you to resolve the issue promptly.
Claims submitted after 5 business days of the confirmed delivery date may not be eligible for resolution.
Shipping Delays
If your order has not arrived within the estimated delivery window, please check your tracking information first. If you require further assistance, contact us at worldofnayaab@gmail.com and we will follow up with the carrier on your behalf.
Questions?
For any shipping-related inquiries, please reach out to us at worldofnayaab@gmail.com. We are happy to help.
